Terms of service
GENERAL DESCRIPTION
Welcome to LUNARA CASA. The terms “we”, “us”, and “our” refer to LUNARA CASA.
LUNARA CASA operates this store and website, including all information, content, features, tools, products, and services available to you, the customer, in order to provide a curated shopping experience (the “Services”). LUNARA CASA uses Shopify technology that allows us to provide these Services.
In the following terms and conditions, and in all policies referenced herein (the “Terms of Service” or “Terms”), your rights and responsibilities when using the Services are described.
Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as disclaimers and limitations of liability.
By accessing, interacting with, or using our Services, you agree to comply with these Terms of Service and our Privacy Policy [LINK]. If you do not agree to these Terms of Service or the Privacy Policy, you should not use our Services.
SECTION 1: ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence and that you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase, or manage.
To use the Services, including accessing our online store, browsing it, or purchasing any product or service we offer, you may be asked to provide certain information such as your email address, billing address, payment method, and shipping address.
You represent and warrant that all information you provide in our store is accurate, current, and complete, and that you have all necessary rights to provide such information.
You are solely responsible for maintaining the security of your account credentials and for all activity under your account. You may not transfer, sell, or assign your account to another person.
SECTION 2: OUR PRODUCTS
We make every effort to display our products and services as accurately as possible in our online store. However, please note that colors or product appearance may vary depending on your device and screen settings.
We do not guarantee that the appearance or quality of any product or service purchased will meet your expectations or be exactly the same as displayed in our store.
All product descriptions are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time and may limit quantities offered to any person, geographic region, or jurisdiction.
SECTION 3: ORDERS
When you place an order, you are making an offer to purchase.
LUNARA CASA reserves the right to accept or reject any order at its sole discretion. Your order will not be accepted until LUNARA CASA confirms acceptance.
Payment must be received and processed before order acceptance. Please review your order carefully before submitting it, as cancellation requests may not be possible once an order has been accepted.
If we modify or cancel an order, we will attempt to notify you via the email address, billing address, or phone number provided at the time of the order.
All purchases are subject to returns or exchanges only in accordance with our Refund Policy [LINK].
You represent that your purchases are for personal or household use only and not for resale or commercial export.
SECTION 4: PRICING AND BILLING
Prices, discounts, and promotions are subject to change without notice.
The price charged for a product or service will be the price in effect at the time the order is placed and will be stated in the order confirmation email.
Unless explicitly stated otherwise, prices do not include taxes, shipping fees, handling charges, customs duties, or import costs.
Prices listed in our online store may differ from prices offered in physical stores or other retailers.
You agree to provide current, complete, and accurate purchase and account information. You also agree to promptly update your account information so we can complete transactions and contact you when necessary.
You represent and warrant that:
1. The credit card information you provide is true and accurate
2. You are authorized to use the payment method provided
3. Your payment provider will honor the charges
4. You will pay the listed price including applicable shipping and taxes
SECTION 5: SHIPPING AND DELIVERY
We are not responsible for shipping or delivery delays.
All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, or events beyond our control.
Once products are transferred to the shipping carrier, ownership and risk of loss pass to the customer.
SECTION 6: INTELLECTUAL PROPERTY
All content within our Services, including trademarks, text, images, graphics, product reviews, videos, audio, and design elements, are the property of LUNARA CASA, its affiliates, or licensors and are protected by copyright and intellectual property laws.
These Terms permit you to use the Services only for personal, non-commercial use.
You may not reproduce, distribute, modify, display, publish, download, store, or transmit any material from the Services without prior written permission.
Unauthorized use of the Services may violate intellectual property laws.
All brand names, logos, product names, and designs of LUNARA CASA are trademarks of LUNARA CASA.
The name Shopify and related branding are trademarks of Shopify.
SECTION 7: OPTIONAL TOOLS
We may provide access to third-party tools over which we have no control or oversight.
These tools are provided “as is” and “as available” without warranties or conditions of any kind.
Your use of optional third-party tools is entirely at your own risk.
SECTION 8: THIRD-PARTY LINKS
Our Services may include links to third-party websites or materials.
We are not responsible for examining or evaluating third-party content or websites and we do not warrant their accuracy.
If you choose to access third-party websites, you do so at your own risk.
SECTION 9: RELATIONSHIP WITH SHOPIFY
LUNARA CASA uses Shopify technology to provide our Services.
However, any purchase made through our store is directly between you and LUNARA CASA.
Shopify is not responsible for any aspect of transactions between you and LUNARA CASA.
SECTION 10: PRIVACY POLICY
All personal information collected through the Services is governed by our Privacy Policy [LINK].
Because the Services are hosted by Shopify, Shopify may collect and process certain personal data in order to operate and improve the Services.
SECTION 11: COMMENTS
If you submit ideas, suggestions, reviews, or other content (“Comments”), you grant us a worldwide, royalty-free license to use, reproduce, modify, publish, distribute, and display such content.
You confirm that you own the rights to your Comments and that they do not violate the rights of third parties.
SECTION 12: ERRORS AND OMISSIONS
Occasionally there may be information on our site that contains typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, shipping charges, or availability.
We reserve the right to correct any errors and to update or cancel orders if information is inaccurate at any time without prior notice.
SECTION 13: PROHIBITED USES
You may not use the Services:
• for unlawful purposes
• to violate any laws or regulations
• to infringe intellectual property rights
• to harass, abuse, or harm others
• to submit false information
• to distribute spam or malicious software
• to interfere with the security of the Services
We reserve the right to terminate accounts that violate these rules.
SECTION 14: TERMINATION
We may terminate this agreement or suspend your access to the Services at any time without notice.
Your obligations prior to termination will survive termination.
SECTION 15: DISCLAIMER OF WARRANTIES
The Services and all products are provided “as is” and “as available” without warranties of any kind.
We do not guarantee uninterrupted, secure, or error-free use of the Services.
Some jurisdictions do not allow certain warranty limitations, so these limitations may not apply to you.
SECTION 16: LIMITATION OF LIABILITY
To the maximum extent permitted by law, LUNARA CASA shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of the Services or products.
SECTION 17: INDEMNIFICATION
You agree to indemnify and hold harmless LUNARA CASA, Shopify, and their affiliates from any claims arising from your violation of these Terms or misuse of the Services.
SECTION 18: SEVERABILITY
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in effect.
SECTION 19: ENTIRE AGREEMENT
These Terms constitute the entire agreement between you and LUNARA CASA regarding the use of the Services.
SECTION 20: GOVERNING LAW
These Terms shall be governed by the laws of the jurisdiction in which LUNARA CASA operates.
SECTION 21: CHANGES TO TERMS
We reserve the right to update or modify these Terms at any time.
Continued use of the Services after such changes constitutes acceptance of the updated Terms.
SECTION 22: CONTACT INFORMATION
Questions about the Terms of Service should be sent to:
support@lunara.casa
LUNARA CASA